Friday, 11 October 2019

UBA MARKS CUSTOMER SERVICE WEEK WITH A FOCUS TO STRENGTHEN THE DIGITAL CHANNELS: “Making the Magic Together”

 UBA Tanzania's MD/CEO Usman Isiaka  2L cutting the cake with customers on the epic of customer service week at the main branch located at Pugu Road
   UBA Tanzania team lead by their MD/CEO Usman Isiaka with their happy customers during      customer service week celebrations
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UBA Tanzania celebrates Customer Service Week in recognition of the crucial role played by its customer services OFFICERS in ensuring the highest standards of excellence and customer happiness across the bank.

 UBA Tanzania celebrates an epic of customer service week on Wednesday 09th October 2019 with a major focus to strengthen the available digital channels to enable seamless banking to all their customers.

Starting on the 7th of October and continuing through to the 11th, UBA Tanzania marked the occasion with a number of activities and events. Every day of the week a senior member of UBA Tanzania’s leadership team took on the role of a customer service officer at the bank branches, serving customers alongside fellow employees at the main branch, Pugu. The participating executives included the company’s MD/CEO Usman Isiaka, Chief Finance Officer Hussein Chomete, Head of Corporate Banking, wholsale Banking Musa kitambi and Chief Operations Officer, Flavia kiyanga.

The week-long celebration is the result of UBA’s commitment to enhancing employee engagement and self-motivation in offering excellent services to customers. In addition to the participation of the senior executive team all customer service officers across UBA bank received personalized appreciation for their hard work and continued service and dedication to bringing positivity and loyalty to the customers.

Usman Isiaka, CEO and Managing Director of UBA Tanzania said, “UBA is happy to celebrate the event with our valued customers and the major focus is on increasing satisfaction on the usage of our digital products and services. In this competitive market if you do not take good care of your customers, your competitors will, so we put customers first and even our business cards identify all of us as customer service officers. Customer service shouldn't just be a department; it should be the entire company.” This year’s theme is “Making the Magic Together”

Customer Service Week is a celebration of the importance of customer service and of the people who serve and support customers on a daily basis. The event is celebrated annually during the first full week in October by customer-oriented businesses and organizations around the world that recognize the importance of customer service excellence to their success.

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